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View Full Version : Unable to play zodiac quests

Dougray2
04-28-2010, 01:29 PM
I have been unable to play zodiac quests since the daylight saving time update. When I try to enter, I get a messaage saying door locked, speak to the sorcerer before beginning quests. I have spoken to the sorcerer and tried again, but I still get the same message. I have emailed online support several times. The last response from Linda said that Josh was working on it and should have it fixed in a couple days. That was April 15th. Since then, I haven't heard anything and still cannot play the zodiac quests. Please help.
BryanV
04-28-2010, 02:38 PM
Josh has gotten through all the names that he has, so if you are still having the problem, please email onlinecs@phantomefx.com again with full details of what's going on. Make sure to give them your player name so that they can fix the issue. Also make sure that you get a ticket # back after you send the email, to make sure they've received it.
clcrawford
04-28-2010, 09:43 PM
So when is this going to be taken care of? I already did a ticket (RVP-43972-352) for one of my avi's (CLCnTN).
BryanV
04-29-2010, 08:16 AM
Josh took care of everyone that he had on his list a few weeks ago. Is your ticket a new one or is it from awhile ago? If it's a new one, customer service will forward the names on to Josh to correct, but I don't know exactly when he'll be going through them. If your ticket is from a few weeks ago, I would send a new one.
Mykul
04-29-2010, 08:22 AM
I, too, am supposed to be on Josh's list for fixes to my Zodiac quests. I had done several quests and got booted out and when I came back, it showed I had to do them all over again. I sent in a support ticket (QCL-49192-956) and Linda responded and put me on Josh's list to be fixed.

Bryan, could you give me an update any progress here? Thanks.

Mykul
clcrawford
04-29-2010, 08:41 AM
I submitted my ticket over 3 weeks ago... My ticket number is avi name is in my previous post.
BryanV
04-29-2010, 01:30 PM
Can you let me know when you sent the emails in? If it has been more than 2 weeks, please send another one in so we can make sure your names didn't get missed when Josh did the corrections. If it has been more recently, I can find out where they are in the pipeline.
clcrawford
04-30-2010, 08:36 AM
The last reply that I had from Linda about it was on 4/13.
Linda
04-30-2010, 10:53 AM
You were notified by email yesterday that your quest issue was resolved.
Dougray2
04-30-2010, 04:31 PM
Josh has gotten through all the names that he has, so if you are still having the problem, please email onlinecs@phantomefx.com again with full details of what's going on. Make sure to give them your player name so that they can fix the issue. Also make sure that you get a ticket # back after you send the email, to make sure they've received it.

Thanks Bryan. I sent a new email. The ticket number is GSF-64769-447.
clcrawford
05-01-2010, 09:32 AM
Linda, I never received an e-mail about my zodiac problem being resolved. I just checked again to see if CLCnTN could do zodiac, and still have the problem that I report on my ticket (RVP-43972-352).

I did receive an e-mail about the problem that I was having with the Pirates Adventure graphics (ticket NLX-43521-268).